1090.10 The Board of Trustees desires that public complaints attempt to be resolved at the lowest possible administrative level and that the method for resolution of complaints is logical and systematic.

1090.20 A public complaint is an allegation by a member of the public of a violation or misinterpretation of a District policy, state or federal statue by which the individual has been adversely affected.

1090.30 The method of resolving complaints shall be as follows:

      1090.31 The complainant shall first discuss the matter with the District Field Operations Supervisor, Assistant Manager (or other responsible employee) with the objective of resolving the matter informally.

      1090.32 If the complainant is not satisfied with the disposition of the complaint by the District Field Operations Supervisor, Assistant Manager (or other responsible employee), the complaint may be filed with the District Manager. Within a reasonable time, the District Manager shall confer with the person filing the complaint to attempt to resolve the matter. At the option of the District Manager, he may conduct conferences and take testimony or written documentation in the resolution of the complaint. The individual filing the complaint may request a written decision from the District Manager.

      1090.33 If the complainant is not satisfied with the disposition of the matter by the District Manager, a written complain may be filed with the Board of Trustees within ten (10) days of receiving the District Manager’s decision. The Board may consider the matter at the next regular meeting, or call a special meeting. The Board will expeditiously attempt to resolve the matter. In making the final decision, the Board may conduct conferences, hear testimony, as well as utilize the transcripts of written documentation. The complainant may request a written decision from the Board.

1090.40 This policy in no way prohibits or is intended to deter a member of the community from appearing before the Board to verbally present a testimony, complaint, or statement in regard to actions of the Board, district programs and services, or impending considerations of the Board.

Issued: July 10, 2022

Board Approval: November 2016 (no change)